The Nest thermostat is one of the best-selling smart thermostats you can buy. And for good reason. It learns your temperature preferences and makes an energy-efficient schedule to match. And using geofencing with your phone, the Nest Learning Thermostat and Nest E know when you’re at your residence or gone and can change settings to help you save even more.

The Nest can be used with a wide range of 24-volt heating and cooling systems, but it’s always a good idea to use the Nest thermostat compatibility checker before installing one. Don’t forget to check with your energy company for valuable rebates, because you could be able to get a Nest for free or close to it.

Once you’ve confirmed it’s compatible, you can either install it on your own or hire a HVAC professional like Bell Mechanical Services. If you’re putting it in on your own, you’ll see a terminal for the C-wire, or common wire. This wire is only used for powering your thermostat. If your home or HVAC system is older, you might not have one of these wires. In the majority of cases, Nest says this isn’t an issue as the thermostat can get enough power from other heating and cooling wires.

In some cases, your heating and cooling system might need that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Problems

The Google Nest Thermostat is a step up from older programmable thermostats that have a combination of wiring and AA batteries for power. It uses a rechargeable lithium-ion battery and wiring to sync with Wi-Fi, power its digital display and run your heating and cooling system.

8 Common Nest Thermostat Issues

If it can’t receive ample juice, Nest says you may run into some of these issues:

  1. Bad battery life.
  2. Thermostat motion sensing is disabled.
  3. Your thermostat sometimes disconnects from Wi-Fi.
  4. Your system unexpectedly turns on or off, or won’t shut off.
  5. Your system is making odd noises, like chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or frequently turning on and off in a short period of time.
  7. There is a delay notice on your Nest thermostat’s screen, along the lines of “heating is delayed for 2:30 minutes.”
  8. The system fan is constantly on, won’t run or turns off and on repeatedly in a short period of time.

You could believe something is wrong with your heating and cooling system, but if you just got the Nest, we advise you begin with your thermostat first. This is especially true if the weather is mild, and you haven’t been relying on your heat or air conditioning much.

Our Specialists Can Resolve Nest Thermostat Troubles

If you’ve tried Nest thermostat troubleshooting by yourself but can’t fix the problem, a smart thermostat pro including one from Bell Mechanical Services can provide support. We can diagnose the issue and install a C-wire, if necessary.

Smart thermostats like the Nest are created to make your life simpler, through automatic energy-efficient programming and the ability to check temperatures while you’re on the go. It’s an annoying experience when yours won’t run like it should, but our heating and cooling experts at Bell Mechanical Services can take care of the issue quickly.

If you’re running into strange heating and cooling behavior with your new Nest, call us at 888-863-0560 to request your appointment right away.