“I realized our new home was getting colder and called in for service. Well being the 2nd coldest day in November in history for Dallas, I was put on a ASAP list. When [the service tech] finally came he explained I was his 14th service call that day. A quick check of the system found a very simple fix…the original installer forgot to turn on the furnace switch. At that point I realized [my service tech] was my first contact with Bell Mechanical Services. He originally walked us through our ac system, explained how to set the thermostat with its multi functions, explained the filtration system and replacing filters. His knowledge and customer service skills are very notable as his value to the company will increase with every customer he has contact with solving their issues. Thank you…”
– J. Reid
“I wanted to send a note to you on behalf of one of your employees. I had Alex Garcia visit my house on August 1st to do warranty check on my HVAC system and ensure it was balanced. Mr. Garcia showed up at our house around 5:30pm on Friday. He spent two hours going through the entire system to ensure it was correctly balanced. He started from one end of the house and worked his way back. He was very thorough and professional. I was astonished at his commitment to get the system adjusted correctly for us. I felt like he was caring for us like his own family.”
– Andy K.
“[The technician] came this morning and did a good professional job for us. He was very courteous.
Thanks, Sid L.”
“Thanks. Your technicians were professional and gracious.” – Rod K.
“We had major a/c issues and after a couple of service trips, decided to purchase a new system. Bell was so professional and helpful during the service calls and their pricing was so competitive that we chose their system. The installers were hard working, on time and very respectful of our home and property. They leveled our concrete a/c pad and were gone in one day. We would highly recommend Bell Mechanical.” – Susan H.
“On Sunday, June 16th, during a thunder and lightening storm, it was apparent that while we were out of my son’s house, lightening must have struck the home. When we arrived home, we noticed we had no air conditioning and the internet rotor was not working. Call was placed to Bell first thing Monday morning and they confirmed that they would be out that afternoon and would notify us at least 30 minutes before arrival. They did exactly that. The serviceman was very friendly and professional and determined that the condenser, blower motor and circuit board had been damaged. Once insurance determined what was covered, Bell came out quickly and made the necessary repairs and had us back in operation. We greatly appreciate Bell Mechanical. ” – Brad A.
“I cannot thank the folks at Bell enough for their great service. I basically had on three days where I was available to complete a summer checkout of three units. They were able to work the schedule and were able to meet my requirement for being the first call since I had an afternoon flight. Jeff came out and did a great job–very professional and offered several good tips. ” – C. R. D.
“…You have really given us great support, and I really appreciate you taking the extra effort you do to keep us moving forward.” – Todd B. with Reaction Technology Epi, LLC
“Your tech provided exemplary service and was a model technician that exceeded expectations. He was knowledgeable, helpful and well-spoken while assisting us.” – Mr. Jacobs
“Everyone has problems with the A/C at one time or another. We ran into a difficult situation traced back to the manufacturing. After talking to the Management of Bell Mechanical, the anguish was diminished. It always depends on the mindset of a company and I found out that this is one company that can be trusted. If you have the right courteous, knowledgeable well run company, ‘problem solved.'” – Don M.
“Tyrone did a great job and was very polite, professional, and punctual. He was also very patient when we had to reschedule our visit because of a last minute conflict in my schedule. I would recommend Mr. Young to anyone who is looking for a person who takes pride in his work and does a great job. Thanks for taking care of our warranty work in a very timely manner.” – Robert Harris
“Aaron really got after his work and even a few punch items not on his work order. Did good work, was very polite and helpful. Just passing on some positive news because we all know we mostly just hear about the negative” – Keith with Townsend Homes
“Bell Mechanical installed the HVAC in our home five years ago and continues to provide superb service. Scheduling an appointment is smooth. Service men are always professional, punctual, and knowledgeable. I highly recommend Bell Mechanical.” – Susan A.
Your technicians were very polite and well mannered, picked up after themselves. We were very pleased with the work. – Randy Lasseigne
Really appreciate the service team on the West side. – Mr. Borden
Hi Scott [Bell]. I can’t thank you enough for all the help you provided with respect to my upstairs a/c unit and your thorough diagnosis. It is abundantly obvious that Bell Mechanical and more importantly, the people who stamp their name on the company letterhead, are highly ethical, professional and upstanding service providers. Something not readily seen in your industry. I know that begins at the top with its people and corporate culture. Your technician José was great. He couldn’t say enough good things about you and your family. By the way, am I ever glad George Mikez told me to give you a call. I will plan on setting up a twice-a-year maintenance agreement with Bell and look forward to an ongoing relationship with you and your company. You just made a customer for life and I will be sure to pass it along to everyone I know. Feel free to share or publish this text with anyone you choose. Once again, thank you Scott for your prompt, honest and professional response to my issue. It is very much appreciated.
Ethan Davidson was very nice. He was out today for preventive maintenance. – Ms. Maddox
Blake Owens came to my house this morning for a service call. He did a wonderful job and I am very pleased with the service I received. I would also like to thank all of the ladies in the office that I spoke with. They were all very helpful and courteous. –Debbie McIntyre
I would like to express my sincere gratitude and complement the exceptional service I received from DeShawn and Blake on a recent call to my home. They were very thorough, professional, and were excellent representatives for Bell Mechanical. -Mark Carr
I’d like to compliment Jordan on a fantastic job. If y’all were to get rid of this guy, you’d be in bad shape. Jordan was profession, knowledgeable, paid attention to detail, was courteous to us, and did a fantastic job. – Dusty of McLain Homes
Just wanted to say that I had a great service tech and throught he deserved a compliment. Deshawn was very professional and knew exactly what to do and show to do it. I really appreciated him and his work. -John Keyser
Gustavo came yesterday as expected so I really appreciate the sense of urgency on this matter. He was able to solve the issue in minutes, providing very good explanations and reviewing the entire system before leaving my home. I am delighted about your customer service. Have a great day. – Hector Rubio
Clyde was phenomenal and does amazing work! – Samantha Harrison
Tyrone did a great job when he was at my home for service. He was very polite, knowledgeable, profession, and did an outstanding job. Tyrone is a great representative for the company and deserves a raise! -Brent Jolly
Ethan was at my home today and he was just awesome. Bell Mechanical has a real winner with him. He is polite, knowledgeable, nice and very professional young man. -Silvia
Scott Frances did a great job and I wanted to pass the word on. -Jason Doarland
John and Bobby were at my home yesterday and I just wanted to let their supervisors know how absolutely wonderful, polite, understanding, and kind they were. They were fantastic and I’ll be recommending Bell Mechanical to anyone and everyone. -Helen Potter
Tom and Marty were great! Marty was able to figure out immediately what the issue was within 5 minutes – I’m an engineer and I was pulling my hair out trying to figure out what the issue was. That is when I knew that the time had come to call the professionals! Tom was able to get me a price quickly and the issue was fixed immediately. They did a great job.
Clyde is such a great guy, found the problem with is system and now has it running like a champ! -Noel Pietre
Thank you for doing a good repair on my heat pump! Kevin is a fantastic A/C man. Knowledgeable and excellent customer relations. It is greatly appreciated. -Craig Schiro
Ms. Carolyn went well above and beyond anything I had expected. Her professionalism and willingness to research and provide information regarding my warranty took me by surprise, especially in light of the fact that I did not request the information.Her handling of this call truly set Bell Mechanical apart. – Ernest Holmes
Jose was the nicest guy ever. He was very thorough, precise, quick, prompt and just awesome, awesome, awesome and he deserves a compliment. I hope I get him again if there’s ever a next time! – Mrs. Dungey
Jordan came out here to Lafayette and I was very pleased with him. He was very helpful and very thorough with his work. – Mary Barton
Tyrone went to our home on Sunday. He was very polite and had great customer service skills. If we have any future problems we would very much like for Tyrone to be the one to come to our home. – Hunter Patin
Jose went above and beyond to assure that the work performed met his expectations. Jose took his time, explained the process every step of way, was extremely professional, and is an excellent representative for Bell Mechanical Services. – Scott Winn
Over the past six years I have been very disappointed with job performance by others but when Blake came out he was courteous, professional, and I am VERY happy with the job that Blake did. – Barbara Brian
I had to take a moment to comment on how well things have been going lately. I have noticed a HUGE improvement in the way jobs are getting completed and also communication. I believe Mrs Sharon Myles addition to the Bell team is the reason for this dramatic change in quality. She is very polite and very professional. Very easy to work with and you can tell she cares deeply.Mrs Sharon, keep up the great work and thanks for all you do! -Chris Monroe
Brian Dickson was very professional and took care of our needs immediately. -Edward Lynch
Tyrone was a gentleman and very professional in every way and was doing his best to make sure that she was taken care of due to a leaking coil. -Giovanna Aita
The techs that came out to my house Monday were extremely nice, knowledgeable, and helpful -Kathleen Maddox
Clyde from Bell fixed our HVAC issues. They’re a great company with excellent communication skills !!! – Mike Leveque
The tech they sent Dan was great. Our AC unit upstairs is cooling now despite it being 25 years old. – Katherine Ratliff
I would like to compliment Ms. Carolyn on her excellent customer service skills and follow up. She is “A#1” in my books and is an AWESOME representative for the company!! – Anonymous
Blake was at my house today and I would like to let Bell Mechanical know what a GREAT job he did. He was very professional, took his time with the call, took his time to answer all of my questions and he made the interaction a positive experience. – Carisa Bergin
Deshaw was wonderful. He has been here before. He was able to get us some A/C going, even though there is stall an issue and he has to come back out. He made it where my guests were comfortable for Christmas. – Jeanne Wagner
Tyrone is a very nice young man. He came in and did what was needed. He was also very quick to resolve the issue. – Phil Larose
I would like to compliment DeShawn on his service today. He was timely and did a good job. I was very pleased. – Ms. Garver
I would like to give the upmost kudos to Sammy Denicola. I was very impressed with him, and I would definitely recommend Sammy to anyone that needs A/C work at anytime. He is very knowledgeable, polite and explains everything to the tee. I do not let anyone in my home, however I do not have any problem allowing Sammy to come into my house. Bell Mechanical needs more employees like Sammy. – Patty
Shane and Antonio were here today for repairs. They did an outstanding job, are extremely knowledgeable, professional and the best Bell representative I’ve had so far. – Chris Gray
Thank you so much Carolyn for being so informative and explaining what processes was taken, not everyone is so kind. You made my call to Bell Mechanical worth it. Most companies could care less about explaining anything to you. You represented Bell Mechanical very well and it was nice doing business with you. – Liz Fertitta
Edith, you do an awesome job by the way. I’m always impressed by your promptness and responsiveness. All the other guys agree, you ROCK! – Chris Monroe, Construction Manager, Level Homes
I followed Marty Manbeck from another company when he went to Bell several years ago. Last evening after 5:30 our a/c quit on us and I called Bell Mechanical Services and got a true “angel” on the phone (Barbara). She is WONDERFUL and sent out Luis who diagnosed and fixed our issue in no time. My wife has had 5 bypass surgeries and I have had brain surgery and between Barbara and Luis – we slept “cool” last evening. Then to top it off I received a follow up call from Barbara this morning to be sure everything was handled appropriately – this is something that NEVER happens anymore. When I called back this morning to share my experience I received excellent customer service from Carolyn. I know Bell will be around for a LONG time – they have integrity and hire only the BEST!! – Barry Shook
I would just like to let you know how outstanding your employee Walter Lopez is. He responded to service call at my residence and went above and beyond to assure that all repairs were done correctly. He even took care of some items that were not related to the A/C! I would like everyone to know how professional, respectful, and what an excellent representative Mr. Walter Lopez is for Bell Mechanical Services. – Kristi Tran
Good morning Jeff and Melissa! I just wanted to send you two and Bell Mechanical a message of gratitude. Although my repair had some ups and downs, Bell Mechanical made me and my family whole, which included no hassle with my repair service providers, no hassle with payment to those service providers, and finally, no hassle with the reimbursement to me. I am also thankful for Mr. Keith’s professionalism, and fantastic service with explaining the mess and making the repairs correctly. Mr. Keith is OUTSTANDING! – Taneka Harris, Esquire
Thank you Bell Mechanical, especially Jeff, Melissa, and Mr. Keith! Also, please know that Ms. Mona is outstanding on the phone and I am grateful for her awesomeness as well. She helped me navigate my original order, follow-up, and repairs dramas. I look forward to a continued relationship with Bell Mechanical for my heating and cooling needs!
Juan Posada did an outstanding job getting my A/C fixed. He was extremely knowledgeable and went out of way to assure I was was happy. He also answered all of my questions. – Mary Ishad Boulos
Keith Abrams is a fabulous and wonderful tech. I trust him completely and he always goes above and beyond to assure that everything is working properly and that I understand the repairs. He is a real winner. – Sarah Guerin
Bell Mechanical has great service tech, Freddy Woolridge. He provided great customer service while servicing his A/C. He took the time to answer my questions about the issues with my system and the repairs. I will refer Bell Mechanical to all of my friends in the future. -Phillip Boschetti
Ms. Carolyn is a real winner. She was so kind, helpful and sweet. If more folks answered the phone were as helpful, and soft spoken as her, it would diffuse a lot of callers on the front end. -Bryan
We appreciate the outstanding customer service that Edith provides. Her follow up is impeccable and she always handles situations in an emphatic, caring, and professional manner. -Manuel Builders, Lafayette, Louisiana
Rudy Garza was very polite, courteous, paid attention to detail and did a great job. He is very professional. – Stacey Bixler
On March 23, 2015 Jose Martinez from Bell Mechanical came and fixed a noise that I was having. The serviceman from Bell pointed out what was causing the noise a several options on how to resolve it. Jose was very professional and knowledgeable and represents the company very well. He is to be commended! – Will Lewis
Brandon from Bell Mechanical came out to my house yesterday for an air balance. He was very wonderful, professional and represents Bell Mechanical very well. He went above and beyond to explain everything to me and made sure I understood everything he was doing. He is a Real Winner. -Alan Smith
Brandon is a fantastic employee. He is very professional, knowledgeable and represents Bell Mechanical very well. – Clyde Angelo
Brandon showed exceptional customer service and professionalism while identifying and repairing my system. He went above and beyond what I expected and is an awesome representative of the company. -Ms. Barrow
Keith did a good job & was professional. Explained the problem and the remedy. – Don Hall
As a general contractor, we use Bell Mechanical in all our residential and commercial projects. Today, however, on the hottest day of the year, our personal air condenser in our home stopped working. We called Bell of course, and in less than an hour we had air again! Keith, a.k.a. my “hero”, was professional and friendly but most importantly, we can sleep in a wonderfully cooled home tonight. – Laura Morel
Keith responded to the emergency repairing phone call and fixed the problem. It took about one and a half hours to finish. – David Liu
Our furnace would turn off after running for just a few minutes – never getting the temperature up to where we had the thermostat set. We called our AC/heating guy, and he had an opinion about what the problem might be but because he is not an authorized Trane dealer, he couldn’t order the part. We searched online and found Bell Mechanical. They came promptly that same day and spent a long time trying to diagnose the problem. They tried multiple quick fixes but said most likely a more expensive part would need to be ordered. They were able to get the furnace working correctly that same evening but said they would order the other part and just to call in the next few days to let them know whether or not things were working correctly. The furnace did actually work for a few days, but then it quit again. We called Bell, and they came and replaced the part – no problems since – Becky Thoms
I called Bell for a second opinion when my AC repair person told me I had a bad compressor and the outdoor unit needed replacing. The bill would be in the thousands to replace my AC unit. Bell came and spent 15 minutes reviewing my AC unit, and informed me of a bad fan motor. They replaced the motor, and we’re up and running for $350 including labor. Keith was polite, knowledgeable, and indicated that things would not be as expensive even if he did have to replace everything. He was very sensitive to the costs and was quick to help. – David Day
I was referred to Bell Mechanical LLC by a fellow engineer at my plant. She went out for several bids and Bell won. She is a tough customer was very happy with their price and work. I called the office and spoke with James Bell. We made an appointment for a visit to work up an estimate. James arrived right on time and looked over both of our AC/Furnace units. He gave me a “ball park” estimate on the spot and I had a final estimate with several different options in my email within a couple of days. The prices were good enough that we did not pursue any other bids. We arranged a date for installation and his crew was there right on time. Note that James did not request any payment until the job was completed and cleaned up. The guys finished about when they said they would, cleaned up after themselves and were very professional. James even stopped by to see how the job was going mid afternoon. We are pleased with Mr. Bell and will call him out to replace our other air conditioner/furnace when the government pays me to do it again. I highly recommend Mr. Bell. – John Luther